Support

How can we help?

Email hello@novabid.co.uk with your question, and your trip or booking reference if you have one. A person reads every message and replies by email.

Businesses booking a stay

Payments and booking confirmations
How paying works, what the booking confirmation shows, and the VAT invoice the hotel issues for the stay.
Cancellation and changes
What happens if your plans change, in plain English.
Post a trip
Post your trip in two minutes. Independent Edinburgh hotels reply with private offers.

A problem during a stay is best raised first with the hotel, at the property. If it is not sorted, email us.

Hotels

Questions from hotels
How requests, offers, commission and payouts work.
Hotel verification
How we check that a property is a real, independent hotel or guest house.

Using NovaBid from an AI assistant

NovaBid can be added to Claude and to ChatGPT as a custom connector. It can explain how NovaBid works, check whether we serve a city, and prepare your trip request with the details filled in.

It only reads. It never posts a trip, books a room or takes a payment: you open the link it gives you, check the details and send the request yourself on novabid.co.uk.

How to add it, and what is sent to us: NovaBid in Claude and NovaBid in ChatGPT.

If the connector gives a wrong answer or stops working, email us with the question you asked and roughly when.

Your data and our terms

NovaBid Ltd, registered in Scotland, company number SC886622. Registered office: 5 South Charlotte Street, Edinburgh EH2 4AN.

Claude is a product of Anthropic and ChatGPT is a product of OpenAI. NovaBid Ltd is independent and is not affiliated with or endorsed by either.